Privacy Policy - Livwisr

1. Introduction

This Privacy Policy describes how Livwisr ("Livwisr", "we", "us", or "our") collects, uses, shares, and protects your personal data when you access or use our website and services ("Platform"). We operate from India and comply with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.

By creating an account or using the Platform, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

When you use Livwisr, we may collect:

• Account Information: Name, email address, and password when you sign up (registration is free).
• Profile & Usage Information: City or locality, IP address, device details, browser type, pages visited, and timestamps.
• Review Content: Property details as described by you, star ratings, review text, and any photos or media you choose to upload.
• Communications: Content of emails or messages you send to us at [email protected].

We do not intentionally collect sensitive personal data or information unless clearly required and explicitly consented to under applicable Indian law.

3. How We Use Your Information

We use your information to:

• Create and manage your user account.
• Enable you, as a tenant, to post ratings and reviews about properties you have stayed in.
• Display your reviews publicly on the Platform so other users can view them.
• Communicate with you about your account, security alerts, and service-related updates.
• Maintain the security and integrity of the Platform, including fraud and abuse detection.
• Comply with legal obligations and law enforcement requests, where required.

If we introduce promotional emails or notifications later, you will be able to opt out from such communications.

4. Public Nature of Reviews

Reviews you submit (including your display name, rating, review text, and any media you upload) will be publicly visible on the Platform and may be indexed by search engines. Do not include personal information about landlords, property owners, or other individuals without their consent, and avoid sharing phone numbers, email addresses, or other contact details in your review text.

5. Legal Basis and Role

For purposes of Indian law, Livwisr acts as a data fiduciary in relation to personal data and an intermediary in relation to user-generated content posted on the Platform. We process your data based on your consent, the necessity of providing our services to you, our legitimate interests in running a safe review platform, and compliance with applicable legal obligations.

6. Data Sharing

We do not sell your personal data. We may share limited information:

• Service Providers: With trusted third parties providing hosting, analytics, or email services, under appropriate confidentiality and data protection obligations.
• Legal and Regulatory Authorities: When required by law, court order, or lawful government request.
• Business Changes: If Livwisr's ownership or control changes (e.g., sale of business), your data may be transferred as part of that transaction, subject to this Policy.

7. Data Retention

• We retain your account information while your account remains active.
• If you request account deletion, we will delete or anonymize your personal data within a reasonable period, subject to legal retention requirements.
• Reviews may be retained in anonymized or de-identified form for Platform integrity and analytics, even after account deletion.

8. Your Rights Under Indian Law

Subject to applicable law, you may:

• Request access to a summary of personal data we hold about you.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations and platform security considerations.
• Withdraw your consent to data processing where processing is based on consent (this may affect your ability to use certain features).
• Raise grievances regarding your personal data and our compliance with the DPDP Act and related rules.

To exercise these rights, contact us at [email protected].

9. Cookies and Similar Technologies

We may use essential cookies and basic analytics tools to operate and improve the Platform (for example, to remember your login session and understand usage patterns). You can control cookies through your browser settings; however, blocking essential cookies may impact Platform functionality.

10. Security Measures

We use reasonable technical and organizational measures, such as HTTPS/TLS, hashed passwords, and access controls, to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure; you use the Platform at your own risk.

11. Children's Privacy

The Platform is intended for users who are at least 18 years old and legally capable of entering into a binding contract under Indian law. We do not knowingly collect data from children. If you believe a child has provided us data, please contact [email protected] so we can delete it.

12. Grievance Redressal

In compliance with Indian data and IT laws, we provide a means of grievance redressal. Until a formal officer is separately notified, you may contact:

Grievance Contact (Data & Content):
Email: [email protected]
Address: Gurgaon, Haryana, India

We will acknowledge complaints within a reasonable time and aim to resolve them as early as possible, generally within 30 days, subject to law and complexity of the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Platform or email. Your continued use of Livwisr after such changes indicates your acceptance of the updated Policy.